Refund policy

We offer a 14-day return policy. You have 14 calendar days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be in its original condition – unused, unworn, with tags, and in its original packaging.

  • A receipt or proof of purchase is required.

To initiate a return, please contact us at info@hospitalityworld.us.

Important: Please do not send items back without contacting us first. We utilize multiple distribution centers; therefore, the return address may differ based on where your item was fulfilled. We will provide the specific return address upon approval of your request.

Return Shipping

If your return is accepted, we will provide detailed return instructions.

  • Customer Responsibility: Return shipping costs are the responsibility of the customer.

  • Exceptions: If the item is defective or the wrong product was received, we will cover the return shipping costs.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives defective, damaged, or if you receive the wrong item, contact us immediately at info@hospitalityworld.us so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned due to hygiene or logistical reasons, including:

  • Perishable goods

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale or clearance items

If you have questions about whether your specific item is eligible for return, please reach out to us before initiating the process.

Exchanges

We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have (once approved) and make a separate purchase for the new item.

Refunds

Once we receive and inspect your return at our facility, we will notify you regarding the approval of your refund.

  • Processing: If approved, your refund will be automatically issued to your original payment method within 10 business days.

  • Bank Processing Time: Please remember it can take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@hospitalityworld.us.