Frequently Asked Questions
Yes. You can check out as a guest, but creating an account allows you to track orders, access invoices, and manage your purchase history more easily.
We serve both hospitality professionals (hotels, restaurants, caterers) and individual customers who want high-quality, commercial-grade products.
Standard delivery time is 10–12 business days, depending on the item and supplier location.
We work with trusted third-party suppliers and fulfillment centers. Items may ship from different locations and arrive in separate packages.
Yes. Once your order ships, you’ll receive a tracking number by email (when available).
We accept returns within 30 days of delivery, provided the item is unused, in original condition, and in its original packaging.
Return shipping is the customer’s responsibility unless the item is defective or incorrect.
Yes. A digital invoice is sent automatically after your order is confirmed. For business customers, please ensure your company details are entered accurately during checkout.
We accept Visa, Mastercard, American Express, and secure checkout options like Shop Pay, Apple Pay, and Google Pay (where available).